WHEN WILL MY ORDER ARRIVE?
ORDERS TYPICALLY TAKE 7–12 BUSINESS DAYS TO BE PROCESSED, PRODUCED, AND SHIPPED. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER SO YOU CAN FOLLOW YOUR PACKAGE UNTIL DELIVERY. PLEASE NOTE THAT HOLIDAYS, HIGH DEMAND, OR CARRIER DELAYS MAY EXTEND SHIPPING TIMES.
WHAT IS YOUR REFUND POLICY?
WE ACCEPT REFUNDS AND RETURNS WITHIN 14 DAYS OF DELIVERY. TO QUALIFY, ITEMS MUST BE UNUSED, UNWORN, AND IN THEIR ORIGINAL CONDITION.
ONCE YOUR RETURN IS APPROVED AND PROCESSED, PLEASE ALLOW 3–5 BUSINESS DAYS FOR THE REFUND TO APPEAR BACK IN YOUR ACCOUNT, DEPENDING ON YOUR BANK OR PAYMENT METHOD.
DO YOU OFFER DISCOUNTS?
YES. WE OFFER EXCLUSIVE, RANDOM DISCOUNTS TO CUSTOMERS WHO HAVE SUBSCRIBED TO OUR NEWSLETTER. THESE DISCOUNTS ARE SENT OUT OCCASIONALLY AND ARE ONLY AVAILABLE TO OUR VERIFIED SUBSCRIBERS. SIGNING UP IS THE BEST WAY TO GET EARLY ACCESS TO DROPS, SPECIAL OFFERS, AND TRNSHD UPDATES.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT? (ADDED FINAL FAQ)
ORDERS BEGIN PROCESSING QUICKLY, SO CHANGES AND CANCELLATIONS ARE NOT ALWAYS GUARANTEED. IF YOU NEED TO UPDATE YOUR ADDRESS OR CANCEL AN ORDER, PLEASE CONTACT US AT support@tarnished.store AS SOON AS POSSIBLE. IF YOUR ORDER HASN’T ENTERED PRODUCTION OR SHIPPED YET, WE WILL DO OUR BEST TO ASSIST YOU.