Privacy policy

TRNSHD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the site.

Information We Collect

We collect personal information in several ways when you use our website, create an account, or make a purchase.

Information You Provide

This may include:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by Stripe)

  • Order history

  • Newsletter sign-up information (emails are managed through TRNSHD387@gmail.com)

Information Collected Automatically

Our website and hosting platform (Squarespace) automatically collect information such as:

  • IP address

  • Browser and device type

  • Pages viewed

  • Cookies and tracking data

  • Session duration

  • Referring website links

Payment Information

We do not store credit card numbers. All payment transactions are securely processed by Stripe, which follows PCI-DSS industry security standards.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates, confirmations, and shipping notifications

  • Provide customer support

  • Improve our products, website, and customer experience

  • Send newsletters and promotional updates (only if you opt in)

  • Monitor website analytics and performance

  • Detect and prevent fraud

  • Comply with legal obligations

Newsletters & Email Communications

If you subscribe to our newsletter, you may receive updates on:

  • New releases

  • Promotions and offers

  • Brand announcements

All newsletter communication is managed through TRNSHD387@gmail.com. You may unsubscribe at any time using the link provided in each email.

Cookies & Tracking Technologies

We use cookies to enhance and personalize your shopping experience. Cookies help us:

  • Remember your preferences

  • Monitor website traffic

  • Improve functionality

  • Support secure checkout

You may disable cookies in your browser settings, but certain site features may not function correctly without them.

Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted third parties necessary to operate our business, such as:

  • Stripe (payment processing)

  • Squarespace (website hosting and analytics)

  • Shipping carriers within the United States

  • Email service providers

These partners receive only the information required to perform their services.

We may also disclose information if required to comply with legal demands or to protect our rights, safety, or property.

Data Security

We use reasonable administrative and technical measures to protect your information, including:

  • HTTPS encryption

  • Secure payment processing through Stripe

  • Restricted internal access

  • Routine monitoring of website activity

While we take strong precautions, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your information only as long as needed for:

  • Order fulfillment

  • Customer support

  • Business operations

  • Legal compliance

You may request deletion of your information at any time by contacting us.

Your Privacy Rights (California Residents)

As a California based business, we comply with the California Consumer Privacy Act (CCPA).

California residents may request:

  • Access to the personal data we hold

  • Deletion of their personal information

  • Corrections to inaccurate data

  • Details on how their information is used

  • Opt-out of promotional communication

Privacy-related requests can be submitted to TRNSHD387@gmail.com.
We may need to verify your identity before completing your request.

Children’s Privacy

Our website and services are not intended for children under 13 years of age.
We do not knowingly collect information from minors. If such data is found, it will be deleted.

International Visitors

Although TRNSHD only ships within the United States, visitors from outside the country may access our site.
By using our website, you understand that your data may be processed in the United States, where privacy laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.
Continued use of our website after changes are made indicates acceptance of the updated Policy.

Contact Information

If you have questions, concerns, or privacy-related requests, you may contact us at:

📧 TRNSHD387@gmail.com
📍 Southern California, United States

We aim to respond to all inquiries within 3–5 business days.